Privacy Policy
Agency Therapy Ltd
Website: https://agency-therapy.com
Your privacy is very important to us. This Privacy Policy explains how we collect, use, store and protect your personal information in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
Who we are
AgencyTherapy Ltd is a private psychotherapy practice based in London, UK. For the purposes of data protection law, Agency Therapy Ltd is the data controller responsible for your personal data.
If you have any questions about this policy or how your data is handled, you can contact us at:
What information we collect
We may collect the following personal information when you use our website or contact us:
Name
Email address
Any information you choose to share when making an enquiry or booking a session
Please note that enquiry forms may include information about your mental health or personal circumstances. This is treated as confidential and sensitive data and handled with particular care.
How we use your information
We use your information to:
Respond to enquiries
Communicate with you about therapy services
Manage appointments or initial consultations
Improve our website and services
We do not use your data for marketing purposes without your consent, and we never sell or share your personal information for commercial reasons.
Lawful basis for processing
We process personal data under the following lawful bases:
Consent – where you voluntarily submit information via contact forms
Legitimate interests – to respond to enquiries and manage our services
Contract – where processing is necessary to provide therapy services
Sensitive personal data is processed only where necessary and with appropriate safeguards.
Cookies and analytics
Our website uses cookies to help it function effectively and to understand how visitors use the site.
We use Google Analytics to collect anonymous information such as:
Pages visited
Time spent on the site
General location (not precise addresses)
This information does not identify you personally. We do not allow Google to use this data to identify individual users.
You can manage or disable cookies through your browser settings. More information about cookies and your rights can be found on the Information Commissioner’s Office (ICO) website.
Squarespace provides the content management system for our website and may place essential cookies required for site functionality.
How we store and protect your data
We take reasonable steps to protect your personal information using appropriate administrative, technical and organisational measures.
If you submit information through our contact forms, your data is securely transmitted and stored only for as long as necessary to respond to your enquiry or provide services.
Sharing your information
We do not share your personal data with third parties except where required by law or where necessary to operate the website securely (for example through website hosting or analytics providers).
Your rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time
To exercise these rights, please contact us using the details above.
You also have the right to raise a concern with the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in law or practice. The most recent version will always be available on our website.